Extremely shocking service

I requested a migration from Smart S to Uchoose Smart S to be done on the 5th January 2016.<br> When I called Vodacom on the 12th April 2016 to enquire why I could NOT upload a data bundle, they notified me that the migration had not been done in January because the Agent did not process it. They said they would be uploading a service request and their back office would contact me within 48 hours to sort out my request. It is well over 48 hours and no one has called me back and whenever I call the Call Centre, they cannot do anything but update my service request for the back office to call me. It was even escalated by a Manager yesterday, and it seems that does not matter.<br> I am without data, and I am unable to do anything on my phone because I would be charged R2 per mb. <br> This is definitely not what I expected from Vodacom, I get a quick response when I want to take out a new contract, however you cannot respond when I have problems. <br> <br> Reference number: ***<br> <br> I expect my migration to be done with immediate effect as this was an error caused by your Agent.<br> This may be verified by my call logged on the 5th January 2016 at 15:00