Extremely rude customer service

<p>good day</p> <p>I would like to complain about my modem number that was deleted ( ********** 452)... I called the call centre on the 13th Ocober as I was not able to download e-mails to my phone, (the email address is linked to my modem number). I was informed that my number had been blocked as I hand not loaded any data for the last 6 months.... I informed the team leader ( lerato) that although I dont use the modem that regularly, I still get my mail diverted to my cell phone. </p> <p> </p> <p>She said she will request someone from support to call me and to unblock the number so tI that can then use the number again and load data....</p> <p>This was however not the case and I then had to call in again on the 14th with regards to the same matter, as I could still not receive any e-mails.</p> <p> </p> <p>long story short, support left a message on Saturday on my phone, saying that the reason the sim / number was blocked was that it was not used in the last few months....</p> <p>I informed lerato to tell support to call me on my land line the Friday, not Saturday.... I worked the whole weekend and only got the message late Sunday night,</p> <p> </p> <p>When I called the call centre Monday morning, I was told this number was "DELETED" Sunday.</p> <p> </p> <p>I then called and spoke to Zanele who then transfered me to, whom I'm assuming her team leader Mangoba today ( 19/10/2016) to find out if they can activate this number as I would like to load data to receive my mail, and was discusted by the response.</p> <p>Remember, by now I'm fuming as all I've gotten was a voicemail from support, and now my number deleted.</p> <p> </p> <p>Mangoba then repeated to say that the number is deleted and there is nothing he can do...!!!</p> <p>My question to him was, why did they just delete this number, after i called numerous times last week for this number to be unblock, so that I can load data...</p> <p>He then just rep**** that there is nothing he can do.... its deleted !!!!!!!!! Who gave vodacom the right to just delete, after a request was put through to unblock so that I can load data.</p> <p> </p> <p>I then requested to speak to his manager, of which he said his manager is busy.... I then requested for him to take down my land line number so that his manager can call me back, he then said he is not taking down my details... I then said that I want his managers name, of which he then said he does not know his managers name...</p> <p> </p> <p>By now I am ready to hit the roof. !!!!!!!!</p> <p> </p> <p>How dare he talk to me like this.... yes I did shout back at him... as he was not answering my question.....No one was answering my questions, everyone was just saying the number is deleted....</p> <p> </p> <p>Im not an idiot ... I don't expect this from any comapany, expecially not from Vodacom.... This is appalling service. </p> <p>How on earth can I get my mail if the number is deleted just because.... !!!!</p> <p> </p> <p>I want this matter to be taking up with management, and someone to call be me back during office hours on my land line, which is on your system</p> <p> </p> <p>i am totally unimpressed and discussed with vodacom service.</p> <p> </p> <p>Cindy</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>I</p>