Extremely rude Call Centre agent and dishonest business practice.

I have multiple contracts with Vodacom. From the beginning of this month I realised that the airtime on two of my accounts has been disappearing. Last night, on Friday the 19th of January 2018 at 19h20 I called the Customer Care centre on 111 and spoke to a lady named Jaqualine. To my surprise I was told that I had "V live" subscriptions and other services that I have never ever subscribed to, on two of my lines- my phone ( ********** ) and router ( ********** 354). The unfortunate part is that Vodacom does not want to take any responsibility despite the fact that there are many such complaints from other customers (even on this platform). How could I have the same subscription on two of my lines, whereas the router is solely used by my wife? As I was politely expressing my disagreement regarding the matter, I couldn't believe the response I received from your agent. Her words were: "maybe you should move to Cell C or Telkom and you will see that this also happens there". Basically, I was told that I should take the R2400 (hard earned) I support Vodacom with per month and shove it elsewhere. I told her that I was offended by her tone of advice, especially after being a loyal customer for over a decade. I received no apology for this but she decided to defend her statement in a condescending tone- further patronising me. I am so hurt and angered by this sort of treatment that I am certain that I will no longer be upgrading any contracts with Vodacom in the near future. It is just unfortunate that a month ago I upgraded two contracts for the sake of the travel voucher deal - which are such a mission to redeem. It has been a month and I am still awaiting a voucher- the process is as difficult (if not worse) than applying for a drivers license. Nonetheless, what has totally put me off Vodacom was my experience with your call centre agent Jaqualine last night. In this instance I really hope that you did record my call, as regretfully the automatic voice recorder app was not installed on my device.