Extremely rude and unhelpful

<p>Phoned Vodacom on the 3 March 2017 regarding a cancellation. The 1st 5 times the phone was dropped in my ear. Then eventually I spoke to a guy and he was extremely rude and unhelpful. I asked him why I need to pay for the rest of the 3 months even if my handset is already paid off. He advised it is for airtime remaining. I then asked him why I need to pay for that if I do not get it? He stopped talking and dropped the phone in my ear. Vodacom is the only company with this **** policy that you need to pay for the remainder airtime e,g, I just want to go over to pay-as-you-go. Is that that difficult. I want feedback and help ASAP.</p>