EXTREMELY POOR VODACOM SERVICE

<p>I upgraded my phone on 22 July 2017 and another one on 25 July at the Vodacom shop at Heidelberg Mall. For almost three weeks I had no use of either phones. When trying to make calls I was informed via voice messages that my cell phone account has been suspended. I could not send messages or even check my balance. When phoning Vodacom Customer Service the consultants wouldn't be of any help as they would just say that i gave them the wrong ID information. The more I would argue with them that I am giving the right ID information the more they would disagree. When trying to file a complaint via the internet was also hopeless as my peronal information was "incorrect", I went to the Vodacom Shop in Heidelberg Mall on numerous occasions to have the problem solved but it was all in vain. The consultants told me time and time again they have solved it by lifting the credit limi bar but as soon as I wanted to use my phone I would get the same message that my accout has been suspended. At my witts end I decided to go to the Vodacom shop at Mall@Carnival in Boksburg on 9 August to have the problem solved as the Heidelberg shop clearly couldn't do it. A very helpful lady consultant asked for my ID and printed a copy of my account and immediately relized that the ID number on the statement differ from my ID number. Although she activated the Network Synchronization, she unfortunately she couldn't solve the ID issue as I would have to ask the manager of the Heidelberg shop, where I signed the contracts, to do it. I then went back to the Heidelberg shop, told the manager Lerato, everything and she promised me that she would have it fixed the following day (10 August) and would phone me on that same day at 12:00 to let me know about all the questions. I am still waiting for this promised call! There was also an amount of R 195.67 credited to "my" Vodacom account and I wanted to know is it credited to my account or to the account of the other ID account? Being without phones for almost three weeks is rediculous! Why would I have to be kept liable for the account without having the servic?, Not mentioning the cost of fuel and waste of time going to the Vodacom shops in Heidelberg and Mall at Carnival? </p>