OM
Orefile M
1 reviews | Active since Sept 2022
10 Sept 2022, 20:12
Extremely Poor Vodacom Fibre Service
Our Vodacom Fibre has been down since the 23rd of August to date. We call Vodacom daily with no assistance and no call back. You speak to a different person on the telephone every day and have to explain your issue. You are then placed on hold for more than 30 min just for them to hang up. Poor Service indeed, especially as one has to work from home. We are extremely disappointed and will surely suspend all contracts with them.
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Replies (1)Vodacom's replyOfficial
11 Sept 2022, 12:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Sept 2022, 12:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
