Extremely poor servicea and attitude

I am following up on my application, which has been unnecessarily delayed despite my compliance with all requested documents. After my initial complaint, the agent resurfaced and started responding, but three days later, I am back to square one.

I have been asked to submit documents one by one including payslips and an employment contract and yet, despite providing everything, I still have no clarity on whether my application has been approved. The constant back and forth is not only frustrating but also inefficient. At this rate, I wouldn’t be surprised if the next request is for my partner’s blood type.

To make matters worse, Siyabonga has gone completely silent again, leaving me with no updates and forcing me to wait yet another two weeks for installation. This lack of transparency and service efficiency raises concerns about whether there is an unwillingness to serve foreign applicants. If that is the case, it would be better to state it outright rather than waste my time.

I expect a clear and immediate response regarding the status of my application and a resolution to these unnecessary delays. Please escalate this matter and provide a firm timeline for the next steps.

After all the back and forth, a lady from Hello Peter (I can’t recall her name) kindly assisted me and loaded some data for me. Unfortunately, that data is now finished. The worst part is that when I called the call center to follow up on my order, I was told it had been canceled. Jade resubmitted the order, and now I’m left waiting again for the process to unfold. Honestly, it’s just sad at this point I’m at a loss for words.