Extremely poor service vodacom blue route mall

I went in to Vodacom Blue Route mall on the 24 Novemeber 2018 for an upgrade, doing the upgrade was quick and easy, the salesman Philani told me the handset I was Interested was out of stock but offered me the huawei p20 plus a t3 tablet but the tablet was out of stock,I was hesitant but he assured me the tablet would arrive before xmas which it did not. I then went back every weekend to check if it had arrived as they only phoned me twice in all this time to let me know it hadn't arrived. They then on 24 December 2018 spoke the assistant manager to see if their want an alternative product to offer me at my own request though,he then said after they had contacted the manager Shafiek that their was nothing they could do and I just have to wait. That is unacceptable customer service not to mention that in all the time they only contacted me twice up until now the 12 January 2019, I would not recommend vodacom blue route to anyone as they haven't got a clue of customer service or stock availability.