EXTREMELY POOR SERVICE - VODACOM!

I am completely appalled by the service of VODACOM. We handed my 15 year old daughter's phone in on 7 February 2015 as the screen was cracked. The claim was approved and now three months later we are still waiting for the replacement phone!!! I have had to phone them on my own costs for the past three months, they NEVER give any feedback. Eventually I was so sick and tired of this poor service that I wrote an email at the beginning of April to the CEO and hardly an hour later the assistant, Gibraltar from the CEO's office phoned me and said that it will be sorted out asap. She then phoned again twice with a week's interval in between just to really tell me nothing at all, just that they are busy sorting it out. Three weeks have lapsed again, with no phone call, no follow up from even the CEO'S OFFICE!!!! How disgusting is this. In the meantime we have been paying for the phone for the past three months without even the use of it!!! I am absolutely horrified.<br> Annelise de Beer<br> ***