Extremely Poor Service, the levels have dropped

Good Morning

As an old Vodacom customer, I will have to say the service and support has gone down the drain.

I have taken out a Fibre contract with Vodacom thinking this was the best service provider, what a mistake.

I took out the contract: 21 May 2020 I received the rooter. I then received a mail from SADV: 25 May 2020 (Till today I have not received any call with regards to my installation)

I have informed the agents that I canceled my 3G Wifi contract with Telkom and this will be cancelled at the end of June, my wife currently busy with her honours in Psychology, thus she needs faster and better connectivity.

I keep on phoning and every agent I speak to, says it is still within the SLA, so Monday it would be out of SLA.

I have sent mails with no response to them, I am at a point where I am now going to cancel the contract due to lack of service as per the CPA, and this is within my right.

I will have no option but to go to Telkom which I tried to move away from, but I am left with no choice.

I expect a response to this mail before the closing of business today.

Calling the number *** gives me no help nor finality on the installation.

Really Vodacom I did not expect this from you at all!!!!!!!

Regards

Eugene Pretorius