SS
Susan S

1 reviews | Active since Jan 2017

23 Jan 2017, 20:06

Extremely poor service, shame on you VODACOM!

<p>Our account was unpaid due to very high data costs. This was rectified end of November 2016. We started requesting that the suspension on the 4 accounts on my husbands contract be lifted and data services restored.</p> <p>Only 2 accouts were restored. when we phoned, we were told we had o pay the current amount of ± R600.00 as well. This was done beginning January 2017. </p> <p>Again, numerous calls were made to have the last 2 numbers re-instated. Then we were told that the system sometimes automatically deactivates some cell phone numbers and TWO cell phone numbers were de-activated. </p> <p>More calls followed, as well as visits to to Vodacom branches - still NO ACTIVATION of</p> <p>Cell phone no: ********** </p> <p>and No: ********** </p> <p>The service from Vodacom is extremely poor. I have a very good phone, but cannot use it from December 2016 when the account was completely paid up!</p> <p>Vodacom has our money, BUT I AM STILL WITHOUT A WORKING PHONE!</p> <p>SHAME ON YOU, VODACOM!!!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply24 Jan 2017, 06:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Jan 2017, 11:03
Official

As per telephonic discussion,problem resolved.