1 reviews | Active since Jan 2017
Extremely poor service, shame on you VODACOM!
<p>Our account was unpaid due to very high data costs. This was rectified end of November 2016. We started requesting that the suspension on the 4 accounts on my husbands contract be lifted and data services restored.</p> <p>Only 2 accouts were restored. when we phoned, we were told we had o pay the current amount of ± R600.00 as well. This was done beginning January 2017. </p> <p>Again, numerous calls were made to have the last 2 numbers re-instated. Then we were told that the system sometimes automatically deactivates some cell phone numbers and TWO cell phone numbers were de-activated. </p> <p>More calls followed, as well as visits to to Vodacom branches - still NO ACTIVATION of</p> <p>Cell phone no: ********** </p> <p>and No: ********** </p> <p>The service from Vodacom is extremely poor. I have a very good phone, but cannot use it from December 2016 when the account was completely paid up!</p> <p>Vodacom has our money, BUT I AM STILL WITHOUT A WORKING PHONE!</p> <p>SHAME ON YOU, VODACOM!!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
As per telephonic discussion,problem resolved.
As per telephonic discussion,problem resolved.
