Extremely Poor Service Received from VODACOM

To say that Vodacom's service is EXTREMELY POOR would be an understatement!!! We did an online upgrade on 30 Nov. Since 1 Dec we have been trying to get the confirmation done. It's like pulling teeth. Numerous calls to Vodacom yielded NO results. On Saturday my husband phoned and was told that the call centre agents had no access to the confirmations department and we could not contact them directly. Vodacom phoned me twice and my husband once on Saturday morning. The phones rang once or twice and then the call was dropped. We phoned at 09:31 and had to hold for 23 minutes. No answer at confirmations. Phoned again. The call lasted 54 minutes. Still did not get through to confirmations. The agent my husband spoke to was extremely rude and argumentative and put the phone down while he was still speaking. Phoned again. We were PROMISED that the matter would be escalated and resolved by 13h00 on Saturday afternoon. The agent PROMISED that she will call at 13h00 to confirm if the matter has been resolved. It is Monday morning and we are still waiting for that call!!!! All of this just to confirm an online upgrade. Apparently Vodacom does not care about losing customers because we will be cancelling the upgrade and the contract and take our business elsewhere.