EXTREMELY POOR SERVICE RECEIVED FROM CALL CENTRE; NETWORK; HELP DESK; ALL AROUND

<p>Every month I receive airtime from Vodacom (R200 Top up contract). On the 1 September 2016 I received data instead of airtime. When I queried this by Vodacom's Help Desk / Call centre, I was informed that my query will be investigate and resolved withing 24hours. After numerous follow ups, 5 days later, during which calls were made to the call centre help desk, speaking to the Supervisor and given a refernce number, I still did not receive any airtime due to me. Account with Vodacom is in good standing. The problems I have encountered with Vodacom are as follows:</p> <p>1. No feedback received from Vodacom 2. Call center agents do not log query on firts call made. 3 When requesting to speak to a Supervisor, agents informs clients that they are in meetings.(the entire day???). 4. No urgency to resolve problem (5 days and counting and no airtime due to me from Vodacom!!!!!) 6. Did not request data (not part of my package)</p> <p> </p> <p>I am extremely dissatisfied with the abhor service levels received from Vodacom and will be changing.</p> <p> </p> <p>I spoke with one of the following agents: Sizayi Sive; Delmaine & Mafunba</p> <p> </p> <p>Reference numbers are:</p> <p>S3/G6mZe/ejufk</p> <p> ********** 84212</p> <p> </p> <p> </p>