Extremely poor service - no one cares at Vodacom even after escalation

Item: Vodacom
Rating: 1
Author: mduduzi M

I requested a new line for home internet. The agent (Magagula from ***) did an upgrade which I specifically informed her I do not need but a new line. This has created a big mess because my current number which I use for business calls (which I have been using for more than a decade) I can no longer use. I send a message on 16 May 2024 for intervention to reply or feedback. They don't care.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

31 May 2024, 08:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply31 May 2024, 08:03

Official