Extremely Poor Service – No Fibre or Assistance

Vodacom Fibre – Extremely Poor Service and No Assistance

I am extremely disappointed with the service I have received from Vodacom.

Our fibre has been down since Tuesday, 1 September 2026 at approximately 18:00. The technical support request was officially logged with Vodacom on 2 September 2026 at 07:36:58.

Service Request: SR*** Issue: FTTH Technical Support – Fibre link Down Status: Open Priority: 1 – Critical

I was given the reference number and told that someone would contact me within 24 hours. When I still had not received any assistance, I contacted Vodacom again on 3 September at 14:40. Unfortunately, the agent I spoke to was extremely unfriendly and simply told me that I had to wait 24 hours.

The 24 hours have now already passed, and I STILL have no fibre, no WiFi and no proper assistance or communication.

What is particularly frustrating is that Vodacom has classified this as Priority 1 – Critical, yet there has been no urgency from their side to resolve the problem or even keep me informed.

I am a paying customer and expect the service I am paying for. Technical problems can happen, but the lack of communication, assistance and urgency is completely unacceptable.

I am now seriously considering moving to another fibre provider that actually values its customers and provides reliable service and proper support. Vodacom, this is extremely disappointing. I expect this matter to be urgently escalated and resolved....