Extremely poor service from vodacom regarding APN etc settings on contract handet

<p>Good Day</p> <p> </p> <p>This is regarding + ********** 1644 this contract is in the name of Dorethea Maria Coomans</p> <p> </p> <p>This contract is set to migrate on the 28th and since this contract was sim swap on the 1st of this month whatsapp and facebook has not been working corrently.</p> <p>Whatsapp is sending messages but no media.</p> <p>Facebook is restricted when trying to access it via web browser.</p> <p> </p> <p>I was just on the phone with a "team leader" at 13:10pm 09-02-2017 that also after complaining to him just placed me on hold without even telling me he is going to do so.</p> <p> </p> <p>My main complaint is that vodacom would rather drop my call or leave me on hold.</p> <p> </p> <p>Is this the kind of service you give to PAYING customers????</p> <p>Thank you for showing us the kind of service you provide.</p> <p> </p>