Extremely poor service from Vodacom Fibre department. SR***

A very poor service from Vodacom Fibre

I had a call logged on Monday the 19 January 2026 as I am not receiving the Fibre upload speed that I'm paying for.

Trouble shootings over a phone were done and after a very lengthy time on a phone, a call was logged and was advised onsite technician will be dispatched. Only on Friday the 23rd a technician arrived and after attempting to resolve the issue I was still sitting with the same problem. Technician was aware that he failed to address the issue and advised he has escalated it further.

I was expecting to get an update from Vodacom on Monday 26/01/2026 to keep me on the loop as to what to expect next but still nothing.

I then called to make a follow up on Tuesday 27/01/2026 and was also advised my call was updated.

Now today Wednesday 28/01/2026 when I got home the same technician who was dispatched on Friday was waiting for me outside my gate and told me he was here to swap my router to a faster router. After an hour he told me he was advised someone else not to change the router.

Frustrated as I was I tried to compose myself as the technician was misleadig the support team providing false report so I reached out to a call centre to voice out my frustration as I'm still sitting with the same issue I logged the call for and in my opinion this can be resolved by just swapping my 2 year old router to a faster router.

The person from Fibre support call centre frustrated me even more when he advised that I must send a mail for a new ticket to be logged. Why would Vodacom close the ticket if the issue still persist. I am very disappointed and for a company as big as Vodacom can do better to meet their customer needs.

And they must not convince me to take this post down until my problem is resolved. They must just forget it.

I'm paying for 30mbps upload 30 mbps download but I'm not achieving that multiple speed test done and my down have been dropping to as low as 7mbps to 11mbps, the lowest was 0.87mbps. I feel like Im being ****** and this is not how you render service to someone who has been loyal to you for over 24 months.