Extremely poor service from Vodacom fibre and Vuma

The partnership between Vodacom and Vuma is pathetic.On the 8th December, we requested a fibre Technician to come and fix our home fibre, we were told to wait for Vuma Technician to come or that they will call us. Today is the 16th December and we are still waiting for Vuma. I have been calling Vodacom almost every day since and I get the same response from their Call Centre; that they are waiting for Vuma to contact me. My home is surrounded by trees and so a normal connection does not work which means I could not work for the whole of last week. Schools are closed and my kids are miserable. They don't give feedback if I don't call them. No explanation has been given to this day on what is causing the delay. Agents from their call center promise to escalate yet every time I call for a follow up I feel like nothing has been done. We are now going into the second week with not even a scheduled date & all I get from Vodacom Agents is a nonchalant response about Vuma & yet they expect full payment from me when I have lost a week of work.