Extremely poor service from Vodacom Fibre

Extremely poor service from Vodacom

Last year November 2018 i app**** for fibre to my home from Vodacom which was approved on 11 November 2018. I then discontinued my existing fibre provider as Vodacom had promised a speedy installation.

I continued following up with the call centre on the status of my fibre installation the whole of November and December and no one in Vodacom could give me a clear answer as to what was causing the delay. The sales team would blame on the support team and visa versa.

Around 28th December 2018, i was informed by Vodacom that i had to wait until the 7th Jan 2019 for the people working on my sales order to come back from leave. After the 7th the technical team arrived at my house to do the installation only to find out that there is no Vumatel (i had app**** for Vumatel fibre option) access point for my house even though Vodacom had stated that there was coverage at my house.

Vodacom then informed me that they have instructed Vumatel to install the necessary infrastructure to my house in order to get fibre coverage. After numerous follow ups on the status on this installation with the contact centre, i was then given Vumatel contact details to check for myself. I then called Vumatel only to find out that they have no intention of installing the fibre infrastructure to my house.....not in the near future.

Vodacom then offered me an interim LTE solution on the 11th January, while they are still resolving the fibre issues and promised to have me connected in a day or two. It is the30th January 2019 and I'm still waiting. All the personnel that have been assisting me on this don't answer or return my calls anymore. The call centre is also not helpful at all. Everytime i call them to enquire, i get told that they are escalating the matter and they with revert.

I have on numerous times brought ti to Vodacom' attention that I'm loosing a lot of money due to this inconvenience. Im running my entire business from my home office and i can't function without connectivity. My company is loosing money and reputation.

Up to now no one in Vodacom can assist with my fibre application.