Extremely Poor Service from Vodacom

I am beyond frustrated with Vodacom's incompetence and complete disregard for customer satisfaction. My phone contract was upgraded in November, despite me repeatedly telling the representative that I was happy with my existing contract and did not want any changes. Nevertheless, the upgrade was processed, and I realized on the morning of 1 December that I was unable to make calls.

It turns out I was upgraded to a data-only contract without my consent. Since then, I have spent countless hours on the phone with various Vodacom helpline agents who all assured me the issue would be resolved. It is now 6 January, and I am still unable to make calls. To make matters worse, I am now being told this will only be rectified by 1 February!

This level of service is completely unacceptable. Vodacom has been nothing but an inconvenience, and I feel disrespected and ignored. I demand that someone from Vodacom's head office contact me immediately to resolve this mess. In the meantime, I am seriously considering stopping all debit orders for Vodacom.

Get your act together, Vodacom. Your customers deserve better.