Extremely poor service from Vodacom

I am due for an upgrade, called Vodacom to get my new phone. I have been waiting for the phone since the 1st of March, phone was delivered to my work address instead of my residential address. I called Vodacom on the 6th March requesting change of delivery address. I was informed that the phone will be delivered on the 8th of March and nothing was delivered on the 8th. I called again on the 9th I was told that the phone will be delivered on the 13th. Nothing delivered on the 13th. I received a call and I was told that the request I made on the 6th was only received by admin team on the 14th and o will get my phone on the 16th March. Today I still don’t have the new phone, the incompetence is intolerable and you can sense the energy through the call that no one bothers. An easy step to call and ensure that Ram has the correct delivery address cannot happen in more than 2 weeks.

I have never received such bad service from any service provide before,