Extremely poor service from Vodacom

Desperate. The Vodacom store guy told me this is my best way to contact Vodacom! Can you believe it.

Please could you assist as I am out of ideas on how to fix my account, added to my pain, I am on the infamous M.2 system. Got to be the worst system ever!

I did an online upgrade in 9th November – the device was never delivered to me and returned to Vodacom. Ram tracking number shows the device was returned 4 Dec 23. Delivery guy could have tried call me?

My account is still locked “Existing Upgrade Order still pending. New upgrade quote not permitted.” I have given up calling *** and 1958 as the agents are unable to help too. Added to which they never call back nor does the Team Leader or Supervisor. Franchise stores are unable to help too. All round losing money due to poor service.

I have logged support tickets and these too have gone unresolved and been closed for unknown reasons. I have emailed support@vodacom, cancellations@vodacom and customercare@vodacom (don't bother they never respond).

Please assist me urgently with how to resolve this matter, it is ridiculous.