Extremely poor service from Vodacom

Item: Vodacom
Rating: 1
Author: Ayabuya N

I have been waiting for Vodacom to fix my internet speeds for more than a week. I get 0.26 Mbps download on a 25 Mbps line if I'm lucky, and every time I call to follow up with their consultants, they, too, act "SHOCKED" by these speeds. I resorted to even cancelling the damn line and unfortunately i'm serving my notice because of the skelems they are. No wonder they owe that guy billions of rands.

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Replies (2)

Vodacom's replyOfficial

09 Feb 2025, 20:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply09 Feb 2025, 20:02

Official

Ayabuya N's updateReviewer Update

11 Feb 2025, 13:29

Two days later still no contact, yet you gladly debit my account for a service I cant use!!!!
Please cancel my account so I use a business who appreciates customers.
P.S I will log another complaint tomorrow until my demands are met

Ayabuya N's update11 Feb 2025, 13:29

Reviewer Update