Extremely poor service from Vodacom

Hi There ... So here's my story with the useless service we received from vodacom. My dad had taken a contract for me with Vodacom in June 2019. On April 30, 2020my phone was ****** and he contacted Vodacom to block the line.

Then on Saturday 10 May 2020 he went into the Vodacom store at Liberty Midlands Mall and got me a replacement sim. When I had put the sim on, I realised that the line was still blocked. Today is the 14th of May 2020 and after numerous call with the vodacom call centre nothing has been done. My line is still blocked and the only solution the vodacom operators seem to give is switch my phone off and on which i have been doing everyday since we first called. Just as we pay for the contract we expect to use the services. They are extremely unhelpful and I will never make the mistake of taking another contract with unhelpful and unprofessional service provider such as Vodacom.