Extremely Poor service from Vodacom

Item: Vodacom
Rating: 1
Author: Jeanie N

I had a Vodacom contract for over 30 year . We have cancelled this contract and would like to take a flexiplan contract . Furthermore we added R29.00 when the contract expired on the 29 January .No trace of this money and Vodacom is refusing for us to keep our original number for the new contract . Have left many messages and have not had a courtesy of a response.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

03 Feb 2026, 07:29

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply03 Feb 2026, 07:29

Official