Extremely Poor Service from Vodacom Business – Terrible Communication

I’m really disappointed with the service received from Vodacom Business. My company spends thousands every month on Vodacom contracts, and we recently enquired about adding another line. I was assisted by a consultant named Lugeshni, and the experience has been less than acceptable..

She mentioned system issues the week before last, which I understood, but since then, no communication whatsoever. I followed up twice via email and phoned twice, respectively. I could never reach her, and even asked her colleagues to please get her to check her emails. Nothing yet?

For a new business enquiry, the lack of communication is quite terrible. Whatever the issue (if any) it costs nothing to update a customer and manage expectations. Instead, I’ve received silence.

Still no response from Lugeshni. Very poor service from Vodacom Business. Her department can be contacted here: *** (Enterprise Business Unit).