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Pieter B

1 reviews | Active since Aug 2022

05 Jan 2025, 11:55

Extremely POOR service from vodacom

I have over the past 20 years been a loyal client of Vodacom but the service that I have received from Vodacom in the last 2 years has been beyond poor. My internet is now AGAIN down and despite logging a call with Vodacom and doing follow up calls I have received no feedback as to what is wrong or when I can expect the problem to be resolved. I experienced the same problem +- 3 months ago and was then without internet for 5 days and currently I have been without internet connection for 4 days. I dont know if it is Vodacom's poor technical service or the poor service of Vumatel but somewhere there is a major problem. I use my internet for my work purposes and this is costing me a lot of money as I have now got to make use of Mifi and this despite the fact that in +-20years I have never not paid my Vodacom accounts. I am not hopeful that that Vodacom will reply to my complaint but have enquired as to when my cell and fibre contracts expire and will then be moving away from the worst cell and fibre provider in SA.

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Replies (2)
Vodacom
Vodacom's reply05 Jan 2025, 17:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
PB
Pieter B's update06 Jan 2025, 15:13
Reviewer Update
I received a reply from Vodacom at 17:37 yesterday afternoon stating that I will be contacted but nobody contacted me. I phoned vodacom again this morning and was told that there is no feedback or update; I then sent an e-amil to various different contact numbers at vodacom and at +- 10:20 a person by the name of Fergie contacted me and informed me that he is from the vodacom hello peter team and he will assist with getting the problem resolved. It is now another 5 hours later and nobody as vodacom has had the common courtesy to contact me and it appears that Fergie has gone to sleep??!!! It is now 5 days that I have been without internet connection and it does not concern vodacom that their service is non existent. I noticed on hello Peter that there are a LOT MORE negative comments regarding vodacom and that is proof that customer service is not important to them.