Extremely poor service from Vodacom

Extremely poor service.

Have been struggling with upgrade application since May 2020. Eventually in June (after multiple phone calls and store visits) I was informed I am allowed to upgrade to a VIP package.

Contacted the online team and they sent me different packages whereby I agreed on one. Upgraded package (without a new phone) was agreed upon on 30/06/20 and ever since then I am unable to place any phone calls. Able to receive and use data but NO phone calls.

I have phoned 135 multiple times, spending hours on the line talking and explaining and asking for my line to be opened. Multiple messages exchanged on FB messenger as well as in store visits and all I hear are empty promises and my issue does NOT get resolved. Now the upgrade has been reversed BUT STILL I AM UNABLE to make phone calls. It is the 9th of July and nobody has contacted me, followed up on the multiple complaints or has given me an answer.

To make matters even worse, I am an essential health care provider working in the COVID wards and I need my phone!!

This is absolutely unacceptable!! I've been a customer since I can remember!! Never missed a payment! My records are clean and now THIS!!