NL
Neels L
1 reviews | Active since Jul 2022
24 Aug 2023, 08:53
Extremely Poor service from VODACOM
I couple of months ago I decided to move all five of my cellular contracts from CellC to Vodacom. The reason for this is that I always struggled to interpret the CellC packages, benefits and charges. Since moving over to Vodacom I have been experiencing continuous issues on two of my contract numbers. At first they could not connect to the internet, then they could not make or receive any calls and currently neither of the numbers can make any calls. I called customer care numerous times and I visited Vodacom outlets on three occasions to get the matter resolved. I logged numerous calls but I am not receiving any feedback despite promises from various call centre agents and supervisors. The service received from Vodacom is extremely poor and it is frustrating not to be able to speak any senior people.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
24 Aug 2023, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply24 Aug 2023, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
NL
Neels L's updateReviewer Update
24 Aug 2023, 10:36Dear Vodacom. This reply from you is the real problem. You keep getting *********** people who are unable to resolve my query to talk to me. Nine times out of ten you don`t even bother to contact me back. One of your agents just dropped the line on me and I am back to square one having to explain my problem again and again and again.
NL
Neels L's update24 Aug 2023, 10:36
Reviewer Update
Dear Vodacom. This reply from you is the real problem. You keep getting *********** people who are unable to resolve my query to talk to me. Nine times out of ten you don`t even bother to contact me back. One of your agents just dropped the line on me and I am back to square one having to explain my problem again and again and again.
NL
Neels L's updateReviewer Update
30 Aug 2023, 15:25Vodacom made the effort the contact me. A special thank you to Yaseen Arendse from Vodacom who took ownership of the issue and managed to find resolution. Vodacom also offered to compensate me for time I paid my contracts but could not make full use of them. I am awaiting finality in this regard. It is unfortunate that we had to go to this extent to resolve the matter. Thank You to Vodacom
NL
Neels L's update30 Aug 2023, 15:25
Reviewer Update
Vodacom made the effort the contact me. A special thank you to Yaseen Arendse from Vodacom who took ownership of the issue and managed to find resolution. Vodacom also offered to compensate me for time I paid my contracts but could not make full use of them. I am awaiting finality in this regard. It is unfortunate that we had to go to this extent to resolve the matter. Thank You to Vodacom
NL
Neels L's updateReviewer Update
03 Jan 2024, 08:59Please note that this matter is now becoming a real frustration. Vodacom entered into an agreement to compensate me for services paid for but not received. As things stand now Vodacom is not sticking to the agreement. I continuously have to follow up and request for the agreement to be maintained which is a huge source of wasted time and frustration. Please can Vodacom resolve the matter urgently. Contact person at Vodacom is Yaseen Arendse.
NL
Neels L's update03 Jan 2024, 08:59
Reviewer Update
Please note that this matter is now becoming a real frustration. Vodacom entered into an agreement to compensate me for services paid for but not received. As things stand now Vodacom is not sticking to the agreement. I continuously have to follow up and request for the agreement to be maintained which is a huge source of wasted time and frustration. Please can Vodacom resolve the matter urgently. Contact person at Vodacom is Yaseen Arendse.