EXTREMELY POOR SERVICE FROM VODACOM

<p>I would like to lay a complaint regarding a query logged on 16 march 2017 and I then send a follow up email 23 March 2017. Up to date i still havent received any feedback from Vodacom</p> <p>On the 16 March i wrote:</p> <p>Good afternoon, I phoned in a week ago and ask your consultant to update my profile with my new home address as this is the only proof of residence have. She said she will send it to me and I will get it in +- 48 hours but up until today I haven't received anything.<br />My new details: I send Vodacom my new details and also said that i need it urgently. I needed it for Monday 20 March 2017 already<br />The service that Vodacom has given me was utterly poor. I upgrade my phone late last year and the struggle I had to get my phone was ridiculous. I order a black phone and got a white phone, I ordered online and its supposed to be quicker than the normal going to the store thing. It went to a totally different address and I had to wait quite a while. I further ask them for another simcard with the new phone and it came here with no new simcard and I so wanted to give that phone to my dad as a present with his new sim. I really don't know what to say seriously. I pay my account regurlary and i exprect a good service.<br />I hope to hear from you now seeing that you ignore my emails for quite sometime. If you don't get hold of me on my cellphone you can email me.</p> <p>Thank you</p>