Extremely poor service from Fibre department

In November 2019 I requested for my existing Fibre to me relocated to a new address.

After weeks of poor service I was advised to create a new request, which I did in December 2019. I have received my temporary LTE but my data was depleted within 3 days. I have phoned the Fibre Service department everyday and I get told the same thing, they will email the person responsible and they will call me within 24 hours. It has been 4 days and I have called every day and get the same response.

There is an existing connection at my new residence yet I still have no fibre. Vumatel is waiting on instruction from Vodacom but have recieved no request for the connection to be reallocated.

After asking the service agent if I could speak to a supervisor or manager I was told that they too would not be able to do anything other than send an email to the same person who has been emailed for the past few days. How is it that only one person is handling these requests???

After almost 2 months I am beyond frustrated and expect a phone call from a person who can tell me exactly what is going on.

An immediate family member went through exactly the same issue and eventually gave up and went to a new ISP. Is this the only option?

Surely Vodacom can provide better service than this?