Extremely poor service for mundane activity

<p>I have been trying to do a simport from FNB connect to Vodacom for the last four months. I've been into the shop a multitude of times and I've been assisted by a variety of assistants in store but the outcome remains the same; the porting never takes place. The assistants have stated they'd contact the call centre and the porting centre but none of this has materialised in my porting. I cannot comprehend how a simple simport can be so difficult. Perplexed. Really bad service. </p>