Extremely poor service

I check my balance because I'm working from home I was suprise to see my contract I was supposed to receive 1gig data and 120 airtime when I check my balance it shows 84 Rand airtime only. Feeling very afraid as how would I be able to work. I call Vodacom I waited 2 hours on the line a consultant eventually answered the call there was a huge nose while talking I told her I can't hear she said it's not her problem because there are other calls as well I asked her for her name and Surname she said she could only give her name being very rude she said Phindile REFERENCE 01/04/2020 time 08:07. I have still not got any help with my query and I need to work