Extremely Poor Service Experience – Vodacom Insurance

Extremely Poor Service Experience – Vodacom Insurance

I am extremely disappointed with the poor service I have received from Vodacom Insurance regarding my recent claim (Job Number: ***4). The level of inefficiency, lack of communication, and unprofessionalism I encountered has left me frustrated and questioning my continued engagement with Vodacom.

A consultant named Charity falsely claimed to have called me for approval of a repair, which never happened. My phone was still under warranty and included a free screen repair, yet Vodacom went ahead with the repair without confirming with me. When I raised this issue, Charity was rude and dismissive, even stating that they would remove the screen and return the phone in its original state.

Despite requesting to speak to a manager (Mr. Verna Don), I was told he would call me back, which never happened. My wife eventually had to step in, and only then did Vodacom apologize and agree that we could pay half of the access fee. The payment was made two days ago, and proof of payment was sent to ***, yet there has been no response.

When I followed up today, the consultant who answered informed me that they are waiting for the funds to reflect before sending the phone back to Clearwater. This lack of urgency and accountability is completely unacceptable.

This has been one of the worst customer service experiences I have had in years. If this is how Vodacom operates, I am seriously considering canceling everything. I expect immediate action on my case and a formal response explaining why I was subjected to such poor treatment.