Extremely poor service

On the 19th of September I requested that Vodacom relocate my fiber in November. It was never actioned althouth receipt of the request was actioned. When I followed up I was told that they were unable to attend to the request in the past, but it would now be expedited.

Both myself and my wife have to remote work due to Covid19 and therefore I had no choice but to make alternate arrangements. I have requested that my Fiber be cancelled now 3 times and Vodacom only acknowledge receipt of the request but after 2 months it has not been cancelled.