Extremely poor service delivery from Vodacom

On 1 August 2024 I my wife told me that our internet was down, I called Vodacom and they said that my account was deleted. They said it was because of nonpayment in May. Vodacom requested the account deletion on 20 June 2024, but my account was paid up to date on 25 June 2024 , even July 2024 my account was paid up to date , yet Vodacom still proceeded to cancel my line. The consultant told me that their system was supposed to remove the request for deletion of account when I paid my account up to date , yet it did not happen. He told me that it could take Vodacom up to 60 days to reconnect my line and I refused and told him then I will have to move over to another ISP, since my wife is running a small business from home and it is essential to have network and he agreed and requested for the account to be released by Vodacom. They Promised it would take up to 72 Hours and I moved forward with placing a new order with Afrihost, but Afrihost can not register me before Vodacom did not release my line. Today is 16/08/2024 and it still has not been done, I have called Vodacom 24 times and even spoke to the managers and every time they just say that they will escalate , but no progress yet. I told Vodacom that I will be reporting this to ICASA and on hellopeter for assistance, but there is no change yet. In the meantime my wife is losing money because of their empty promises and not delivering on what they promised.