Extremely Poor Service

I took out a contract via Vodacom Online in May 2020. On the same day that I took out the contract I decided that I wanted to cancel the contract and sent two e-mail to Vodacom Customercare requesting cancellation. I received no feedback from Vodacom on either of the e-mails that I sent. The reason why I took out the contract was that I wanted my wife to use it. I was unaware and was never informed that I would not be able to transfer the contract into her name unless this was done on the day that I took out the contract or within 14 days from taking out the contract. On 12 August 2020 I again requesting that Vodacom transfer the contract to my wife's number which is a prepaid number with Vodacom. The sim card for this contract that was taken out in May 2020 has not yet been activated and no airtime or data has been used on this contract to date. I also stated that I would like to keep the contract but if Vodacom were not prepared to agree to my request, I will have to consider cancellation without penalty due to the fact that I requested cancellation twice on the same day of taking out the contract without any response from Vodacom. On 11 August 2020 I forwarded the e-mails to Vhulenda Mashau a Vodacom Aftersales Agent who undertook to escalate the matter and to give me feedback. I e-mailed her again on 12 August 2020 explaining my problem to her. I sent reminder e-mails on 17 August, 19 August, 16 September, 23 September, 29 September and again on 9 October 2020. I only received on response on 19 August 2020 saying that she was still waiting for feedback.

I have still not received any feedback and consider the service received from Vodacom as absolutely shocking.