WN
Wanda N
1 reviews | Active since Jun 2015
08 Oct 2021, 21:15
Extremely Poor Service
So I app**** for a new contract and pre-ordered the IPhone 13 online. I got confirmation from both the system and a consultant that application was approved. And then the horror movie started. The next day a consultant said the application was auto cancelled and I must reapply and another one said it was declined. And then consultant after consultant started calling me daily asking how they can help me but noone helped me with anything besides making empty promises to call me later. I am expecting more useless calls.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Oct 2021, 12:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Oct 2021, 12:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WN
Wanda N's updateReviewer Update
14 Oct 2021, 14:10On the 9th of October you promised that a consultant would call me. It never happened. Looks like that's typical of your service levels. Pathetic.
WN
Wanda N's update14 Oct 2021, 14:10
Reviewer Update
On the 9th of October you promised that a consultant would call me. It never happened. Looks like that's typical of your service levels. Pathetic.