Extremely poor service

I am convinced this is the only way to get through to Vodacom or for them to take you seriously. the service is so bad i keep asking myself why i still use the network and have 3 contracts with them. on the 24th March i called to upgrade my number and get a new phone, everything seemed like it went well i even received a new billing statement for the new contract. 7 days later my phone was not delivered so i call in only to find out that the contract was cancelled. No one was prepared to help me all i was told is that the matter would be escalated and someone would call me back in 48 hours. that means after two days i will have to redo the order given whatever reason they give me for cancelling the application and then wait another 7 days to get my phone delivered to my door.

with every order, upgrade or purchase there is always an issue. i dont know if it is the Vodacom processes or staff that is to blame but i am extremely dissapointed in the network.