KP
Karin P
1 reviews | Active since Dec 2019
14 Mar 2023, 12:11
EXTREMELY POOR SERVICE
PATHETIC SERVICE. From 5th of March 2023 we can't use Fibre at all. The query was escalated a lot and till now, still no fibre. It was escalated to technician on Thursday, still no fibre. This morning i wanted to speak to manager- currently busy. I want them to sort this or cancel my month to month contract with immediate effect. No Fibre from the 5th of March till now. I'm not paying for something i can't use.
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Vodacom's replyOfficial
14 Mar 2023, 12:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply14 Mar 2023, 12:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
KP
Karin P's updateReviewer Update
16 Mar 2023, 06:32Keagan, i'm still waiting for feedbzck. It was escalated as urgent, but still no response from Vodacom. I need this sorted today. 16th March and still can't use fibre.
KP
Karin P's update16 Mar 2023, 06:32
Reviewer Update
Keagan, i'm still waiting for feedbzck. It was escalated as urgent, but still no response from Vodacom. I need this sorted today. 16th March and still can't use fibre.