Extremely poor service as per usual

I relocated to a new rental premises where there is fiber in the area but not installed into the house itself. I put in a request to Vodacom to have my current fiber contract and line transferred to the new premises. This process was painful from the get-go and knowing the level of service Vodacom offers I made a point of following up on the process often to babysit the process. It's taken several calls a week to get each step in this process done, now finally all is arranged and all that's pending now is the fiber installation date. For two weeks now I have been phoning and hearing the same empty promises. Week one I was told Vodacom was still within their 30 days transfer period, week two is now after the 30 days and still no-one can supply me with an installation date. I work from home, and no work means no pay! Vodacom has had their prescribed 30 days. I now need my fiber installed asap.