Extremely Poor Service and Unresolved Request for Statement

I have had an extremely frustrating experience with Vodacom over the past week. All I needed was a simple statement confirming that my account balance is R0.00, yet despite speaking to multiple consultants, I’ve gotten nothing but excuses. I’ve been told that the statement was sent, or that the system is slow, but after a week of waiting and even having the issue escalated, I still haven’t received anything.

To make matters worse, I’m currently out of the country, and this has wasted a significant amount of my time and money. I’ve paid Vodacom in full, and all I’m asking for is proof of payment. It’s baffling that such a straightforward request has dragged on this long, and it seems like no one cares to resolve the issue.

Very disappointing service.