Extremely poor service and poor business etiquette

Good Day

Why no one can get back to me is unbelievable. The manager at the tygervalley branch is not even bothered to assist or even talk to us regarding the matter. To me, that is just poor management skills. Just sits at his table and plays on his phone and the laptop.

We took out a contract that was suppose to be 24 months. I still have the ad of the contract. Rather putting us on the 24 months, the consultant looked specifically for a 36 month contract for the same price as the 24 month contract that was quoted, so when the debit order comes off, we won't notice and by the time we do notice, it is to late to do anything about this. The device was R399.00 at the time for 36 months and R575.00 for 24 months. He rushed us through the paper work and didn't show us the term period or get us to initial next to the term period. He assured us it was a 24 month contract. Why on earth would we pay R575.00 per month for the phone over 36 months when it was R399.00 per month? Clearly the consultant wanted to make higher commission. I pretty much doubt that we not the 1st people that he has done this to. Please look at the screenshots attached.

Please investigate this matter. Otherwise I will just have to consult with my lawyer to handle matters further. I did not want it to get this far, but the way it is just getting ignored is unacceptable.

Regards Megan