Extremely Poor Service and Gross Incompetence

Good day On the 7th of November 2017 our contracts came up for renewal. We called the Upgrades number as suggested and spoke to Mpumi who upgraded our contacts. She explained that we would be contacted to confirm the details of the contracts before they would be delivered. We never received any calls and a delivery was made. The delivery included only one cellphone instead of two, the contracts had been assigned to the incorrect cell phone numbers and when we queried this we were made out to be at fault. They record every single call and refused to go back and listen to what we can said regarding the contracts. Since this mistake, we have been on hold for what amounts to a few hours, spoken to people who have no authority to help us and will "escalate the matter" and no one bothers to call us back as promised

This morning I spoke with Tersius Fitzgerald who said he would assist us. He insisted he needed to speak to my husband regarding the contracts. We are still waiting!

The incompetence, bad service and poor communication is shocking! Its enough to put me off Vodacom for life!

Beware using their upgrade call center!