Extremely poor service and follow through

Basically I’m here hoping Vodacom will actually now follow through.

I have been struggling for about 2 weeks, Vodacom has still not attended to a fault with a splitter. I have been escalated, spoken to supervisors, managers all have promised to call back but don’t, technicians that don’t pitch for scheduled appointments. Found out today the tickets they have are even correct after spending HOURS on the phone. An escalation team that just calls to tell you you’ve been escalated but then never calls back.

Secondly, via the Vodacom app, bought data twice, was charged twice but no data was allocated to me. Needless to say, no one has filled up with me on that as well.

This is my last resort, just no one wants to actually help, very sad and frustrating. Especially for a customer, I don’t know what to do anymore. Never trust Vodacom to call you back.