Extremely Poor Service and Communication from Vodacom

I have now been waiting **33 days** for feedback and resolution regarding my order from Vodacom. Throughout this entire process, I have had to constantly follow up myself, with little to no proactive communication from Vodacom's side.

After numerous promises and at least six follow-ups, I was finally informed that my delivery was on its way. Naturally, I expected to receive the device I had ordered. However, when the courier arrived, they delivered only a Vodacom SIM card and not the actual device I purchased.

At no point was this communicated to me beforehand. I was repeatedly given the impression that my full order was being delivered, which turned out not to be the case. The lack of transparency, poor communication, and false expectations created by Vodacom have been incredibly frustrating.

As a customer, I expect honest updates and clear communication, especially when there are delays or issues with an order. Instead, I have experienced over a month of uncer*****y, repeated follow-ups, and ultimately a delivery that was not what was promised.

I am extremely disappointed with the level of service received and would appreciate urgent intervention and a clear explanation as to when I can expect to receive the device that I ordered.