Extremely Poor Service and Broken Promises from Vodacom Fibre

I don’t know what is going on with Vodacom Fibre, but I am extremely disappointed and frustrated with their service. On Sunday, 30 March 2025, I app**** for Vodacom Fibre after cancelling my previous service with Metrofibre. I was assisted by Solami, who told me that my account would be activated after receiving the router.

On Wednesday, I received the router and also got a call from Vodacom Fibre requesting proof of cancellation from my previous provider. I sent the proof on Thursday and called Solami again to confirm. I also spoke to Nelisiwe Makiwane, who assured me that the proof was being escalated and my account would be activated within 72 hours.

On Friday, I followed up again and was told to wait until Saturday (today), 5 April 2025. When I called, Zinhle again asked for the proof of cancellation – which I resent. Then I got an email from ***@vodacom requesting the same proof – I sent it again. Still, nothing happened.

I called again and spoke to Farley, who promised the account would be updated and activated. Still nothing. Later, after 4pm, I called and spoke to Anathi, who put me on hold and then cut the call without calling back.

I called again after 5pm and spoke to Luzuko for over 30 minutes. He repeated the same story and asked me yet again for the proof, which I sent again. When I asked to speak to a manager or supervisor, he put me on hold, came back after a while and completely ignored my request. Instead, he asked for a serial number from the wall-mounted device and then said the "back office" was closed – so they couldn’t activate my account today. I reminded him I wanted to speak to a supervisor, but he said none were available.

This entire experience feels like déjà vu – I left my previous service provider because of the same unprofessional, *********** behaviour. And now it seems Vodacom Fibre is just the same.

Supervisors or team leaders seem to be deliberately avoiding customers and refuse to handle urgent issues. This is unacceptable. As customers, we deserve transparency and accountability. Service providers need to step up, or they’ll lose us to those who actually value customers.

Vodacom Fibre, do better.