Extremely Poor Service

I app**** for the fiber since last year October, to date nothing has been done on my application. Yesterday I called for Vodacom to follow up on my order. I was transferred from department to department for 15 minutes and still didn't get answers why my fiber application is not processed yet. The last operator dropped the phone on my ear and never responded to my questions. instead of giving me answers, they went to the system to activate the order, that's when I started seeing emails requesting addition documents. full 2 months of no action to process one order, such poor service that I pay for. I was treated as if I waiting for donations