Hellopeter
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KS
Kyla S

1 reviews | Active since Dec 2019

06 Oct 2021, 10:31

EXTREMELY POOR SERVICE

I am disgusted at the level of service I have received from Vodacom. From breaching the POPI Act (sharing my personal details with a third party and sharing that third parties contact details with myself) - and doing absolutely nothing to rectify it - to not responding to follow up emails, keeping me on hold for hours on end with no intention to actually get back to me. Empty promises of feedback, and the list goes on. And is this the first time? No, it happens EVERY SINGLE TIME I have to deal with Vodacom. One consultant after the other ignoring my emails. And you would think after three weeks of daily follow ups and kissing A$$, and the fact that the due date that THEY provided me with has already passed, that there would be progress, but still none. Vodacom probably has the worst customer service on planet earth, definitely the worst I have ever experienced. They never cease to disappoint - the one and only thing they are truly good at.

0
Replies (2)
Vodacom
Vodacom's reply06 Oct 2021, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
KS
Kyla S's update08 Oct 2021, 13:37
Reviewer Update
Two days after posting the review on Hello Peter, and no progress. Shocker. The urgency of the matter does not seem to phase Vodacom or the so-called consultant they assigned to the case. Back to square one where my emails are being ignored, time frames are not being adhered to and I am forced to accept that this will always be the service I receive from Vodacom. After being a lifelong customer, I will spend my weekend getting quotes from other service providers who are willing and able to actually provide a service. I will also take the time to go through the process of cancelling all my contracts currently at Vodacom. I am done. Cheers to the ****tiest service provider and all the time I have wasted begging them to simply do their job.