EXTREMELY POOR SERVICE!!!!!!!!

The contract for the number I have used for ± 20 years, has been on my husband's name. He works shifts, so it is always a hassle to get him to go to the shop with me when I want to upgrade to sign the documents. So we asked that the number be transferred to my name. We were assured it will be a smooth easy process. This is definitely NOT the case!! Suddenly my account has been suspended, and there is a credit limit on our account. Not my phone, my daughter's phone. my son's phone or my daughter's wifi router has been working since 2 days ago. Numerous phone calls has been made, several visits to our local Vodacom shop, several network syncs were done, it was asked several times for the credit limit to be cancelled. Please take note that my account is PAID UP TO DATE, IT IS NOT IN ARREARS. My husband was however charged for September, and me as well... same number, charged twice for the same month.... I was asked to make a payment so that my account could reflect as in a credit balance, otherwise the credit limit issue would apparently happen EVERY DAY!! Out of frustration I paid R1000!! My monthly bill is deducted via debit order. Vodacom therefore has my banking details. If the amount of payment changed, why did they simply not change it?? All contracts are for fixed amounts. So why the credit limit??? My daughter's phone is STILL not working, apparently there is an issue removing the credit limit from her phone number.... I am paying for a service that I am not receiving!! What if she needs to contact us in an emergency????? Vodacom is pathetic!!!